Technical Support & Client Solutions Specialist
About the Role & Mission
Key Roles & Responsibilities
- Handle inbound technical escalations via ticketing systems, live chat, and scheduled client calls
- Investigate application issues by reviewing server logs, database records, and API payloads
- Coordinate with engineering squads to prioritize critical hotfixes and track SLA commitments
- Write clear internal knowledge-base articles and client-facing troubleshooting guides
- Provide proactive status updates to enterprise clients during incident resolution
Qualifications & Requirements
- 1–3 years of experience in technical support, client solutions, or application troubleshooting
- Basic understanding of web technologies: HTTP status codes, REST APIs, JSON, and SQL queries
- Outstanding verbal and written English communication skills for North American and Australian clients
- Calm, solution-oriented mindset with strong empathy and active listening
Required Tech Stack & Skills
What We Offer You
- Night shift and weekend rotation allowances with cab services
- Fast-track career advancement into Product Support Engineering and DevOps
- Health insurance coverage and friendly team environment
From a 4-person startup in 2009 to a 500+ strong global engineering team, we deliver high-performance software, cloud infrastructure, and enterprise AI workflows for clients across India, North America, Australia, and New Zealand.
Job Snapshot
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